In a seamless service model, there is a gap between the customer and the supplier. To bridge that gap, there is a need to create value and customer relationships that are sufficient to add value to the kind of quality the service businesses provide.
Wishing to bring more and more quality products and services to customers, how to make customers happy and satisfied when trading or using services of banks, BIDV – Chi Bank Quang Trung branch coordinated with AAA Training Joint Stock Company to organize the training course: “Service quality management
Course name: Service quality management
Implementing entity: AAA Media Training and Consulting Joint Stock Company
Client: BIDV Bank – Quang Trung Branch
Number of studients 30
Training day: 26-10-2019
Venue: BIDV Bank – Quang Trung Branch
Lecturer: Le Huu Nam
